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The short answer
Reputation.com (branded Reputation) is an international enterprise platform designed for large networks, starting at $80/month per location and requiring a sales contact. OpenAvis is a French alternative for local businesses: upfront pricing (Free plan, then €29/month), self-service signup, and negative review filtering before publication.
Reputation.com is a mature reputation and customer experience management suite (reviews, listings, surveys, scoring, analytics) built for large multi-location companies - the Enterprise tier explicitly targets networks of 125+ locations. Since 2026, starting prices are published ($80 to $150/month per location), but there is no way to sign up without going through a sales rep, and there is no free plan. For an independent business, this scale and buying process are a poor fit. OpenAvis delivers the essentials with upfront pricing, self-service, and in French.
VS
| Criteria | Reputation.com | OpenAvis |
|---|---|---|
Target audience and company size Customer segment served | Large multi-location companies; Enterprise tier starting at 125 locations | Independent businesses, small and midsize companies, and local businesses, from a single location |
Pricing and signup Price and ability to sign up on your own | Starting prices published ($80-150/location/month) but no self-service signup and no free trial | Free plan, then €29/month, with self-service signup and setup |
Entry price for a single location Minimum monthly cost | Starting at $80/month per location, before add-ons | Free plan, then €29/month |
Negative review filtering before publication Catch unhappy customers privately | Uses AI to reply to reviews already published, with no interception before publication | Negative reviews caught privately before publication |
Public pro page (mini-site without a website) Hosted showcase page | Not identified | Public mini-site such as openavis.com/p/name, no website required |
Analytics depth and multi-location CX Richness of surveys, scoring, and benchmarking for large networks | Advanced surveys, Rep Score, Competitive Insights, ticketing, CRM/EHR integrations | AI visibility analysis and a dashboard, designed for simpler management |
On Capterra, feedback on Reputation.com is mixed: some praise a decent learning curve and a platform that keeps improving, while others report bugs (notably in the survey module), a heavy implementation, and unproactive support. It is a powerful suite for a large network, but its depth and rollout model go well beyond what a local business needs.
Since 2026, Reputation.com has published three entry-level tiers per location per month (Rep Core $80, Rep Core + Pulse $115, Rep Core + Surveys $150), with the Enterprise tier (125+ locations) remaining quote-based. But you cannot subscribe online: even the cheapest tier requires a sales meeting, and there is no free trial. OpenAvis offers a Free plan, then €29/month, with self-service signup.
Want to see the difference for yourself?
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For a small business, looking for an alternative to Reputation.com usually means wanting the same control over your reputation without the per-location price or the sales process. OpenAvis delivers multichannel review collection, negative review filtering, a public pro page, and the Reporter Space, all with accessible upfront pricing starting from your very first location.
Public pricing
Plans and add-ons shown right on the pricing page, no quote to request.
Set up in 5 minutes
Account created and QR code generated with no technical skills.
QR code and email collection
Reach your customers at the right moment, with no manual action.
Automated email sequences
Personalized post-visit follow-ups, generated by AI.
AI review analysis
Recurring themes and an action plan generated by Claude.
Website widget
Your reviews shown on your site with a single line of code.
Reporter Space
Get fake negative reviews left by third parties taken down.
Public pro page
A showcase mini-site on top of your Google Business Profile.
See how OpenAvis stacks up against other review management platforms.